At Book My Holidayz, we understand that travel plans may change. Our Cancellation and Refund Policy is designed to provide transparency and clarity regarding cancellations, no-shows, and refunds for bookings made through our platform.

 

Cancellation by the Customer

Customers may cancel their confirmed booking subject to the following conditions:

• Free Cancellation: If you cancel your booking more than 4 (four) hours before the scheduled pickup time, you will be eligible for a full refund of the amount paid.

• Late Cancellation: If you cancel your booking less than 2 (two) hours before the scheduled pickup time, a cancellation charge of 50% of the total booking amount will apply. The remaining eligible amount will be refunded.

• No-Showup: If the customer does not arrive at the scheduled pickup location or fails to use the booked service without prior cancellation, the applicable minimum booking charge/slab will be charged, and the booking may be treated as non-refundable.

• Booking Modifications: Any changes to the booking, including pickup time, date, vehicle category, pickup location, or trip details, may be subject to availability and additional charges.

Cancellation by Book My Holidayz

Book My Holidayz reserves the right to cancel or modify a booking in circumstances beyond our reasonable control, including vehicle unavailability, operational difficulties, breakdowns, severe weather conditions, road closures, government restrictions, or other unforeseen circumstances.

In such cases, Book My Holidayz may:

• Provide a suitable alternative vehicle or service, subject to availability;

• Assist the customer in rescheduling the booking; or

• Provide a refund of the eligible amount paid for the cancelled booking.

Refund Policy

The refund amount will depend on the timing and reason for cancellation and the applicable terms of the booking.

Eligible Refunds

• Full Refund: Bookings cancelled more than 4 (four) hours before the scheduled pickup time are eligible for a full refund.

• Partial Refund: Bookings cancelled less than 2 (two) hours before the scheduled pickup time will be subject to the applicable cancellation charge of 50% of the total booking amount.

• No-Showup: No refund will generally be provided for bookings where the customer fails to appear for the scheduled service, except where otherwise determined by Book My Holidayz.

• Violation of Terms: Refunds may not be provided where a service has been terminated or cancelled due to the customer's violation of the applicable Terms and Conditions.

 

Processing of Refunds

• Eligible refunds will generally be processed within 7 business days from the date the refund is approved.

• Refunds will normally be credited to the original payment method used for the booking.

• Once processed by Book My Holidayz, the actual time taken for the refund to reflect in the customer's account may depend on the customer's bank, card issuer, payment gateway, or other financial institution.

• Any applicable payment gateway, transaction, or processing charges may be deducted where permitted by the applicable booking terms.
   

How to Request a Cancellation or Refund

To cancel a booking or request a refund, customers should contact Book My Holidayz through the official contact details provided on our website or booking confirmation. Customers may be required to provide their booking ID, registered mobile number, email address, and other relevant booking information.

All cancellation and refund requests will be reviewed according to the applicable booking terms and this policy.